Lloyd Ernst & Leah Callon-Butler - A Fireside Chat about outsourcing

Coffs Harbour
Thu, Jul 23, 2020, 11:30 AM (AEST)

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About this event

In 2004, Australia’s future Prime Minister, Malcolm Turnbull, bought a hosting startup called WebCentral for $45mil. It was the second business that FTR Holdings, Turnbull’s technology investment company, had purchased from the Australian internet pioneer, Lloyd Ernst. Following the successful exit, Lloyd went on to found Business Process Outsourcing (BPO) company, Cloudstaff. Today, the cloud-based staffing provider employs over 2500 staff across six locations in the Philippines and was named by the Australian Financial Review as one of the fastest growing Australian businesses of 2020. Cloudstaff recently raised $30 million in Series B investment to fund continued growth.

Australian entrepreneur Leah Callon-Butler first met Lloyd in August 2018, when she came to the Philippines to grow a team of web developers and marketers that had been outsourced through Cloudstaff for two years prior. Having done the unusual thing of ‘insourcing’ herself to the outsourcing office, Leah experienced Cloudstaff culture first-hand. Further, with the BPO industry representing 9% of Philippine GDP, she witnessed how the industry was fueling a growing middle class and lifting families out of poverty. Deeply impacted by the experience, Leah now leads a consulting agency focussed on the role of emerging tech in advancing economic development across Asia Pacific.

Leah and Lloyd will chat about Lloyd’s journey as a serial tech entrepreneur and how he came to set up in the Philippines, while debunking some common misconceptions about global outsourcing and offering insights into the cross-cultural realities that tend to define the success (or failure) of remote working arrangements. 


  • Lloyd Ernst

    Lloyd Ernst


    CEO & Founder

    In the early 1990’s, Lloyd and two friends started PowerUp ISP modestly, in a house garage. PowerUp eventually grew to become Queensland’s largest ISP, this was his first company to be sold to Malcolm Turnbull and the OzEmail crew. Lloyd then went on to build Australia’s largest web hosting company, WebCentral. WebCentral became a leading innovator in web hosting and won various awards inclu...

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    • Leah Callon-Buttler

      Leah Callon-Buttler



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    • Tony Rothacker

      Tony Rothacker

      Startup Grind Coffs Harbour

      Chapter Director

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    • Tony Rothacker

      Tony Rothacker

      Innovation Hub Coffs Coast

      Startup Grind Coffs Harbour Chapter Director

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      Thea O'Connor

      Thea O'Connor

      Wellbeing & Productivity Advisor, Presenter & Coac

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      Katrina Collins

      Butterfly Media


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