Allison Pickens is one of the world’s top experts on how to grow recurring revenue. She is a thought leader on the business transformation that accompanies the shift to the cloud, having coached thousands of CEOs and executives at both SaaS startups and Fortune 500 companies. Allison will instruct leaders who want to gain a competitive advantage in the most relevant and important arena today—customer retention. She will offer examples and practical advice on how companies can transform functions, leadership roles, responsibilities, and strategies so that the whole company can work together in total service to the customer.
You'll learn:
- What type of leader is most efficient in making decisions and growing a company
- Why it's important to hire for the stage you're in
- How to create accountability across your team
- How to recognize your limit as a leader and when it's time to grow your team
Investor, Author, Board Director
Allison Pickens is an internationally known thought leader on driving subscription revenue growth and scaling teams. As Gainsight's Chief Operating Officer, Allison is focused on generating excellence in company-wide strategy and execution, as well as new corporate development opportunities and evangelism.
Allison was named one of Fortune’s Most Powerful Women, one of the Top Women in Sa…
Allison Pickens is an internationally known thought leader on driving subscription revenue growth and scaling teams. As Gainsight's Chief Operating Officer, Allison is focused on generating excellence in company-wide strategy and execution, as well as new corporate development opportunities and evangelism.
Allison was named one of Fortune’s Most Powerful Women, one of the Top Women in SaaS, the Top 50 People in the Sales and Business Development industry, and a Top Customer Service Influencer. She is an international speaker, blogger, and the host of The Customer Success Podcast, with 100,000+ listens over two seasons. She also serves as a Board Director at SaaS companies RainforestQA and eCompliance and is an Advisor at Bessemer Venture Partners. She has a passion for working with companies to scale their go-to-market operations and to create exceptional Customer Success initiatives.
Allison built and scaled Gainsight’s post-sales functions, including a global team of more than 180 team members across Customer Success Management, Professional Services, Support, Customer Marketing, Value Consulting, and Customer Engineering. She also built Gainsight’s Corporate Development (M&A) function and is General Manager of Gainsight PX, an acquired business. Before that, she built Gainsight's Sales Development and Business Operations teams.
Allison started her career in management consulting for Fortune 500 companies while at Boston Consulting Group and later worked in private equity investing at Bain Capital. At both companies, she helped organizations drive change and revenue growth. Allison has a BA in Ethics, Politics, and Economics from Yale University, as well as an MBA from Stanford University. On weekends you can typically find Allison contemplating political-philosophical questions while on a hike in the Marin Headlands.
