Jobs at
Startup Grind

Remote Partner Success Manager

Startup Grind is looking for a new addition to our Success team.

The right person is experienced in business development and has a successful track record of generating leads through creative marketing tactics. In this position, you’ll play a vital role in establishing meaningful connections between our Startup Members and Startup Grind Partners, based on each stakeholder’s unique needs, and maximizing the number of business opportunities between them. We work with Oracle, AWS, Twilio, Amex, and many others in order to enable our startups through their growth. You will be talking to a lot of different people across varying industries to better understand their backgrounds and pain points, focusing on solving the root of problems and facilitating lasting partnerships that scale.

About You

You’re highly empathetic, data-driven, and can think on your feet. You already know what startups need and thrive on taking ownership of projects from start to finish. You bring a wealth of knowledge and best practices and are excited to share what you know to make our community stronger. You are highly organized, creative, and have acute attention to detail.

The Role

As a Partner Success Manager, you will be responsible for creating meaningful connections between the Startup Members within our community and Startup Grind Partners. Success is measured by how many quality leads you bring to our partners. The day-to-day of this role includes, but is not limited to:

  • Working with the Startup Team to analyze and understand our startup members’ product & service needs, using this information to both:
    • Ensure we are making as many useful connections as possible between Startups and existing Partners based on your assessment of corresponding needs.
    • Identify new opportunities for the Sales Team to act on in order to find new partners that can fulfill those needs that are not yet met by our existing portfolio of Partners.
  • Working cross-functionally with the Events and Marketing Teams to help organize, publish & promote relevant content for Partners to our Startup Members.
  • Interfacing regularly with Partners through email, phone, and Zoom for kickoff calls and check-ins to review fulfillment needs, aiming to ensure an 80+% renewal rate on all partnerships year-on-year.
  • Tracking data and metrics against deliverables throughout a sponsorship or campaign, preparing for monthly reviews and Partner recaps.
  • Ensuring deliverables are met, expectations are clear and met, and all parties are satisfied.
  • Creating and owning highly-organized deliverables calendars & documents for all partners.
  • Collaborating with the Marketing Team to lead campaigns and community marketing efforts in order to drive leads, conversions, and continuously add value for our Partners.
  • Organizing proposals, contracts, and invoices to keep the Partnership Success Management platforms up-to-date.
  • Represent the voice of our Startups and Partners across the company and influence business leaders to drive continual company-wide improvements.

Success and impact in this role depends on your ability to remain mission-driven when facing ambiguity. If you are passionate about new challenges, relationship-building, and have a desire to push yourself and lead by example, our Success team is where you belong.

There is a significant growth opportunity for the right person in this role. You’ll be given a lot of responsibility, learn a lot, and have the chance to become a big contributor for the company as a whole. We have huge ambitions for the next stage of our growth and you will play a critical role in getting us there. You’ll be joining a small startup that’s built by a hardworking team of brilliant people.

Requirements

  • 2+ years of relevant business development or marketing experience.
  • US time zone. We're a fully remote team - work from anywhere, but a U.S time zone is preferred.

Bonus

  • Past startup experience and familiarity with the startup environment.
  • Experience in community marketing or community management.

If you think you’re a fit for this role, we’d love to hear from you. Please submit your CV/resume to jobs@startupgrind.com