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I’m an experienced entrepreneur with nearly 20 years of experience in Customer Engagement, New Product Development, Product Management, Digital Media and New Venture Creation. My involvement with startups has had a big role to play in achieving this diversity. I have designed and built products for the advertising, classifieds, education and recruitment sectors and have led 20-30 person technical and design teams to achieve these outcomes. I have worked in Australia, US, Denmark, India, Indonesia and Singapore where I have acquired and managed clients as well as vendors. Having been an entrepreneur more than once, I also possess a strong understanding of corporate structure, team building and intellectual property. I have some capital raising experience as well, raising more than US$1.5 MM in funding across my entrepreneurial stints. I have been working in the Customer Engagement space over the past couple of years and have been using a combination of Customer Interaction and Engagement Data to build and deliver strategy and actionable insights to clients (Check out my current company, https://www.engag3d.com). This work relates back to my Doctoral research in developing the core idea of the Customer Engagement Journey.