There's no denying that artificial intelligence (AI) is hugely impacting modern businesses and society as a whole. Enterprises can now build artificial intelligence enterprise chatbots that can be used as personal assistants, marketing devices, and customer service tools.
If used properly, having an AI personal assistant at your disposal can offer a number of benefits. For instance, it can help you save time and resources by taking care of monotonous and repetitive tasks. It can also be integrated with different platforms that can help you monetize and optimize your social media profiles.
An AI Personal Assistant is Easier to Create Than You Think
Not only are they incredibly useful, AI personal assistants are also easy to create. Gone are the days where you need coding knowledge to create a chatbot. Thanks to platforms like Chattypeople, you can create an artificial intelligence personal assistant to help you, your employees, and even your customers, without any programming knowledge whatsoever.
The most innovative AI personal assistants feature voice-activated technology, which allows users to interact with the chatbot through voice input. Voice-activated chatbots provide a smoother and almost frictionless user experience.
Unfortunately, building a voice-activated chatbot is not as easy as building an AI personal assistant that operates based on text input. Although you can implement the same technology used on Amazon's Alexa, building voice-activated assistants require extensive coding knowledge.
Aside from building platforms, creating a personal assistant is not always an easy task. Remember that your AI chatbot will be a representative of your brand, so you want to fine tune it as much as possible before allowing it to interact with your team members or your audience. You should also optimize your personal assistant in order to increase its performance and the end user's experience.
To help you on your quest to building an efficient chatbot, I've put together an article that will explain the benefits of having an AI personal assistant, how to build one for your business, and which features to include.
Why Opt for an Artificial Intelligence Personal Assistant?
Implementing an AI personal assistant can have a rejuvenating effect on your company, regardless of its size. It can help you by automating your internal processes, allowing you to stay synchronized with your other team members. It can also provide information to your employees when they most need it.
Intelligent personal assistants do much more than simply provide individualized help to your employees. Companies are starting to use internal facing chatbots to completely revamp their internal structures, and these new personal assistants have been dubbed as enterprise chatbots.
These AI-powered virtual assistants can carry out complicated tasks, such as reviewing and filtering emails, setting appointments based on an employee's schedule or availability, answering questions relating to internal processes and HR, as well as helping your team members apply for time off, among other things.
Artificial intelligence assistants can also help your audiences by providing a customer care channel they can manage independently. Instead of contacting one of your team members via phone or text, users can simply reach out to your personal assistant to receive help.
Artificial intelligence personal assistants can help clients with easy and complicated tasks that range from simply answering questions to placing orders, editing account details, and much more.
Creating Your Own AI Personal Assistant
In order to build an effective AI personal assistant, the first thing you should think about is who it will be helping. You can have an internal facing assistant that only helps your employees. On the other hand, you can have an external facing chatbot that specializes in helping your current and future customers.
Keep in mind that if you want to build a chatbot for internal and external purposes, the best thing to do is build a separate bot for each. When creating your own artificial intelligence personal assistant, you should remember to:
Choose the Best Platform
There are dozens of bot-creating platforms available, so choose one that allows you to add the features you need easily.
Keep the End User in Mind
Remember that personal assistants should make things easier for the end users, so keep this in mind throughout the entire building process. Answering the following questions will help you set the right tone of voice and use the right language to communicate effectively with those using the personal assistant:
Who will be using the chatbot?
How old are they?
What tasks will they want to complete?
Select Useful Features
Besides learning which tone of voice to use, keeping end users in mind will equip you with a list of features you should include in your bot. Remember that a simple AI assistant that works is better than a feature-packed bot that doesn't perform one task perfectly. Select the most important features and make sure your assistant can carry them out to perfection before launching it.
Give It Personality
Ultimately, users will be the ones who decide whether or not your chatbot was a success, and adding a bit of personality to it can help you engage with them on a more personal level. Like with every other aspect of your personal assistant, you have to take the end user into consideration to figure out if your assistant should be friendly and bubbly or more of a serious type.
Integrate Your Personal Assistant with Various Platforms
AI personal assistants can be integrated with a huge number of devices and on numerous platforms. This allows them to carry out a variety of tasks that cover several aspects of your business.
For instance, you can integrate your personal assistant into your Facebook or Slack accounts, allowing employees to quickly communicate with one another through one interface. You could also integrate your chatbot into these platforms to monetize your social media accounts.
Building the perfect artificial intelligence personal assistant takes a lot of time and hard work, but once you fine tune your chatbot, it can help improve your internal operations, marketing, and sales efforts exponentially.
Follow the tips I outlined above to build an effective personal assistant that can help your team members reduce turnaround time, increase productivity, and provide users with a smooth and seamless experience.