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- About Us
Our guest this month is visiting from San Fran! Don't miss out on this event with limited tickets available.
Alyona Medelyan, Ph.D. is the CEO of Thematic, an AI-driven customer insights startup backed by YCombinator. Thematic is the fastest and most reliable way to gain deep insights from customer feedback into what drives customer satisfaction and loyalty. We source customer feedback from any channel, analyze it and create insights reports which are easily shared through dashboards, email digests and presentations. Thematic uses proprietary word-class AI-algorithms developed based on 15+ years of Dr. Medelyan’s research in NLP and Machine Learning. Customers include Fortune 500 companies like ManpowerGroup and CBRE, global enterprises such as Vodafone and Air New Zealand, as well as Silicon Valley unicorns like LinkedIn and DoorDash. Thematic is backed by YCombinator, AirTree, Hoku, and Silicon Valley angel investors. In 2018 it won international I-COM award for Best Startup in Marketing Data.
Alyona Medelyan, Ph.D. is the CEO of Thematic, an AI-driven customer insights startup backed by YCombinator.Read More
Thematic helps companies improve customer retention through insights from customer feedback and was founded in Auckland in 2016. Alyona holds a PhD in Natural Language Processing (NLP) and is the author of 25 peer-reviewed publications. She frequently speaks on this topic at Data Science, AI and Customer Experience conferences. She now lives in San Francisco with her husband (and co-founder) Nathan Holmberg, as well as their two children.