Niels Verspui is the country manager for RoomRaccoon in South Africa. Niels recognised the need for more innovative, automated hotel and hospitality systems to reduce manual work and deliver cost-savings to businesses. What he loves about the industry is that he gets to interact with amazing individuals across the world. “You will be amazed at what positive changes you can make if you know and understand your guests customer journey”.

Trying to explore their unique experience for leisure or for business. This is why he is personally so fascinated about the ‘customer journey’ which resulted in him writing his thesis for a beautiful 24 bedroom boutique hotel in Cape Town. His thesis focused on understanding the customer journey in the hospitality industry. Your potential guests go through multiple stages and touch points before they make their decision.