Ariana Bucio is a graduate of La Salle University's Cybernetics and Computer Systems Engineering program, and earned a Master and Doctorate in Advanced Technology from the National Polytechnic Institute. In addition to certifications such as ITIL®Expert, ISO/IEC:20000 and ISO/IEC:27001 Lead Auditor, Service Desk Manager, Service Desk Institute Lead Auditor, ITIL®4 Managing Professional, SCRUM Master, among others.

She is currently the SDI and CX Product Manager at BP Gurus. Passionate about promoting organizations to adapt and adopt global best practices, she has experience in training, auditing and implementation projects in IT Service Management, Optimization and Service Desks across several sectors such as finance, services, retail and public sector in Mexico and Latin America. She has also been a speaker at many international conferences in the area of engineering and ITSM. She has participated as reviewer and with contributions in some of the global best practices, such as the SDI standards. Recently she was one of the co-authors of the book High Velocity IT of ITIL® 4 and the Workforce and Talent Management practice.