Transforming the Customer Experience with Generative AI

Feb 27, 11:00 AM – 12:00 PM

Increase sales and drive loyalty with personalised videos. Meet the virtual agents that give customer service an upgrade!

Virtual event

About this event

Transforming the Customer Experience with Generative AI

  • Increase sales and drive loyalty with personalised videos
  • Meet the virtual agents that give customer service an upgrade

Join us for an innovative event where cutting-edge AI reshapes the customer service landscape.

Special Guest: Tony Jones, Managing Director of Adaptive Media (company page on Linkedin).

Step into the realm of AI-enhanced customer interactions with Adaptive Media, a pioneering startup that's redefining the way businesses engage with their audiences.

Utilising generative AI, Adaptive Media crafts hyper-personalised video content and virtual agents, transforming customer onboarding, support and driving loyalty. These tailored experiences are built to resonate with customers, offering immediate support and reducing service friction across numerous touchpoints.

  • Date: Tuesday, 27th of February 2024
  • Time: 7 PM HKT (11 AM UK, 12 PM CET)
  • Location: Virtual Event on Teams

Why Participate?

  • Gain insights into the practical applications of generative AI in crafting personalised customer experiences.
  • Understand the balance between personalisation and customer perception in an AI-driven market.
  • Explore how virtual agents can revolutionise customer support and service quality.

Reserve your spot: Click "Register" and immerse yourself in a strategic conversation on the transformative role of Generative AI in customer service.

About Tony Jones: Tony Jones has an extensive 20-year career in content innovation, notably at National Geographic, where he led digital teams at an international level. Transitioning from digital architecture to digital media, his expertise in interactive design, generative design and VR paved the way for his role as Digital Creative Director. Tony co-founded a content agency bridging high-profile brands with data-driven innovation and now drives generative AI and personalisation initiatives at Adaptive Media, based between London and Hong Kong. 

Check out what happened


  • Tony Jones


  • Jens Wernborg

    Startup Grind Hong Kong


  • Margaret Leung

    Startup Grind Hong Kong


  • Amrit Sethi

    Excella Travel

    Startup Grind Moderator

  • Keith Engine

    Startup Grind Hong Kong


Global sponsor

CMS logo



Adaptive Media logo

Adaptive Media

InvestHK logo


StartmeupHK logo


Hong Kong Visa Centre logo

Hong Kong Visa Centre

CMS logo


Jumpstart logo


Campfire logo


Video Cha Cha logo

Video Cha Cha

Excella Travel logo

Excella Travel

W Hub logo

W Hub

FastLane logo


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