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Webio was founded in 2016 and since inception, has built technology to help contact centre agents to streamline communications with customers. Their AI-powered software helps to automate a lot of manual support conversations which is saving companies a lot of time and money.
Catch co-founders Cormac O'Neill and Limerick's Paul Sweeney as they tell us their story starting with a small idea on helping contact centres to manage customers more seamlessly to building technology that will power the future of conversation.
Webio, which is still only 3 years old is making waves in the Customer Experience industry, scooping several prestigious accolades beginning in November 2017, when the company won one of only 15 places on the prestigious Google Blackbox Connect 20 programme in San Francisco. Later that same year, Webio won the Innovation Award at the UK Credit and Collections Technology Awards. In 2018, they returned to the Credit and Collections Technology Awards winning the Best Use of Technology and Best Customer Engagement Solution.
About the company:
Webio is empowering companies to reach across messaging apps and voice interfaces such as Messenger, WhatsApp, SMS, Alexa and Google Home. It is using the power of artificial intelligence (AI) to automate conversations via autonomous smart chatbots or blended live-agent engagement while applying machine learning, natural language programming (NLP) and its Propensity Indicator X to deliver optimal customer conversation outcomes.
Headquartered in Dublin the company is led by Cormac O'Neill, Paul Sweney, Graham Bierton and Mark Oppermann.