Apr 24, 3:00 – 4:30 PM (UTC)
Do you know what your customers really want? How can AI discover customer requirements, and (if not met) answer complaints before you read them? Anticipate customer needs and resolve complaints on autopilot using smart, proactive AI tools. Join us for an interactive panel discussion on Friday with Sean Makulowich, Jesse Alton, and Sam Hopkins.
What if you could know exactly what your customers want — before complaints turn into lost sales? In this live session, discover how AI can instantly analyze feedback, uncover hidden problems, and help you respond faster, improve your customer experience, and turn everyday complaints into powerful business insights.
Turn Customer Complaints into Your Biggest Growth Opportunity
Every day your customers are telling you exactly what they want.
In emails.
In reviews.
In support tickets.
In social media comments.
But most businesses are too busy to analyze it all.
Important insights get buried.
Complaints go unanswered.
Opportunities slip away.
What if AI could read every message, identify the real problems, and suggest solutions instantly — before you even open the inbox?
In this live online event, you’ll learn how smart AI tools can automatically analyze customer feedback, detect patterns, and help you solve issues faster — while improving customer satisfaction and loyalty.
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Why This Matters for Startups and Small Businesses
Customer feedback is one of the most valuable assets your business has.
Yet most companies struggle with:
* Too many emails and messages to review
* Slow response times to customer complaints
* Missing patterns in feedback
* Losing customers due to unresolved frustrations
* Not knowing what customers truly want
The result?
Lost revenue and missed growth opportunities.
This session will show you how AI can transform feedback into clear, actionable insights that help you improve your business.
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What You’ll Learn
During this practical session, you'll discover how to:
Use AI to Analyze Customer Feedback Automatically
Learn how AI can read emails, reviews, and support tickets to identify key issues.
Detect Customer Frustrations Before They Escalate
Spot patterns in complaints and fix problems before they damage your reputation.
Respond Faster Without Hiring More Staff
See how automation can help you draft responses and manage customer interactions efficiently.
Turn Complaints into Product Improvements
Use AI insights to improve your products, services, and customer experience.
Identify What Customers Really Want
Understand how feedback data reveals opportunities for new offers, features, and revenue streams.
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Who Should Attend
This event is perfect for:
* Entrepreneurs
* Startup founders
* Small business owners
* Marketing professionals
* Customer service managers
* E-commerce business owners
If your business receives customer feedback, this session will show you how to turn it into a competitive advantage.
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Moderator and Panelists
Sam Hopkins is Senior Advisor at Mind Over Machines, a technology consulting firm based in Owings Mills, MD. As an entrepreneur and technology transfer professional, Sam advises the University of Maryland School of Pharmacy, TEDCO, and IEEE Clinical Trials Modernization Working Group on human-centric AI.
Jesse Alton, founder of Virgent AI, guides mid-stage companies through AI adoption and enablement. He teaches at MICA, volunteers with the MTC, TEDCO, the U of M, and co-chairs the W3C Open Metaverse Interoperability group.
Sean Makulowich is the Founder & CEO of IdeaFire™, an award-winning AI and marketing consulting firm. For over 20 years he has advised startups, small businesses, and global enterprises on how to leverage technology to accelerate growth and innovation. He has delivered 200+ training programs and speaking engagements for some of the world’s largest organizations such as The IMF and Volvo Group. A lifelong technologist and futurist who began building computers at age 11, Sean started studying AI when Google acquired DeepMind in 2014 – the same year he launched his business.
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Event Details
Format: Live Online Workshop
Duration: 85 minutes, includes Q&A
Location: Virtual (Join from your device)
During the session you'll see real examples of AI analyzing customer feedback in seconds.
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What Makes This Different
This isn’t a technical lecture.
You’ll learn practical strategies you can implement immediately, even if:
* You’re not technical
* You don’t have a large team
* You’re working with limited resources
The goal is simple:
Help you understand your customers better — and grow your business faster.
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Save Your Spot
Customer expectations are rising every day.
Businesses that understand their customers faster and better will win.
Don't get left behind.
Reserve your seat now and learn how AI can help you solve customer problems before they become lost customers.
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