Join us for a special event co-partnered by Innovation Agency Azerbaijan, Youth Inc. Entrepreneurship Centre, Azercell and Barama Innovation and Entrepreneurship Centre .This event will give you great overview of how to create a customer-focused business that will keep customers satisfied and coming back for more. CRM can be defined as an organization’s strategy for managing relationships and interactions with customers and potential customers. It includes philosophy for managing relationships, the technology and the processes. CRM is therefore not only confined to the technology, but revolves around a company’s ability to become customer-centric with the core philosophy.
You'll master how to use CRM Tools to improve your company's customer service, whether you operate a service-based or product-based business.
By learning the ins and outs of this valuable customer relationship management program, your sales and service teams will be at the top of their game.
Moreover, in this session Ali will encompass the following topics:
- What is CRM and its history
- Do we need CRM and how to measure it
-The philosophy of data, information and knowledge
Ali is a CRM enthusiast with over 12 years of experience in the private sector. Over the past 12 years, he worked for such giants Jeep, Chevrolet, Dodge, Hyundai, Salesforce, Nokia, Meizu, and Ulefone. Currently, he has switched to finance working for Ferrum Capital.