Sadia is the Chief Customer Experience Officer @ Jazz. She is a Sloan Fellow from MIT Sloan School of Management. She was previously the General Manager Lahore for Careem; Director Customer Care & Customer Experience Management for Jazz, after earlier roles with the company including Director CEM & Advisor to the CEO and Director Marketing – Brands & Media.
About this event
I have recently completed the Sloan Fellows program, a one year mid-career MBA in Innovation and Global Leadership at MIT Sloan School of Management. I was previously working as Director Customer Care & Customer Experience Management with Mobilink in Pakistan, after earlier roles with the company including Director CEM & Advisor to the CEO and Director Marketing – Brands & Media.
At MIT, I have spent my time to refine my vision with respect to how technology is transforming the world and its implications for businesses, to brush up my leadership skills and grow my network of friends, professional connections, and influencers. In line with my interest, most of my electives have been focused around Digital Marketing, Analytics, Entrepreneurship, Enterprise Transformation in Digital Age, Product and Service Design in the Internet Age, Global Business of AI & Robotics, and Internet of Things.
In order to leverage my focus on innovation, customer centricity and analytics to drive business success in the digital economy, I have joined Careem, an on demand mobility solution provider, as GM Lahore, Pakistan.