The Ultimate Guide to Customer Experience for Startup Growth

Thu, Jul 15, 2021, 4:00 PM (WIB)

About this event

Research shows that 86% of customers are more loyal, 3.5x more likely to repeat a purchase and 5x more likely to recommend a business when they get a delightful Customer Experience. 

Your Customer Experience Strategy can make or break your business! 

Join us in The Ultimate Guide to Customer Experience for Startup Growth webinar with 4 panelists to learn about best practices, real examples and tips to improve your customer experience in order to boost your startup growth!


1. Ferdi Anggriawan - Head of Digital Marketing, Growth & Intelligence - Merchant at Gojek

2. Fri Rasyidi - Co-Founder, Chief, Product and Development Officer of

3. Irwing Antonio, Mid-Market Account Executive of Twilio

4. Mardiansyah Putra, Head of Business Growth at TADA

Get a chance to win Airpods Gen 2 if you attend the Customer Experience Series.

Register your seat today!

(Note: Due to unforeseeable circumstances, our previous speaker Oshin Hernis is unable to attend the event)



Gojek is Southeast Asia’s leading on-demand, multi-service tech platform providing access to a wide range of services including transport, payments, food delivery, logistics, and many more. Founded in 2010 with providing solutions to Jakarta’s ever-present traffic problems in mind, Gojek started as a call center with a fleet of only 20 motorcycle-taxi drivers (ojek).


TADA provides an end-to-end Customer Retention Platform to accelerate growth, improve sustainability, and maximize Customer Lifetime Value (CLV). Additionally, we connect businesses to collaborate within our network.


Twilio powers the future of business communications. Enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software.

Farmacare helps community pharmacies so they can be more competitive and provide better services for their neighborhood.



Thursday, Jul 15
4:00 PM - 5:30 PM (WIB)

Brought to you by

  • Jessica Casey Jaya

    Jessica Casey Jaya

    Apiary Coworking Space


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  • Eunice Budiharjo

    Eunice Budiharjo

    Startup Grind Jakarta


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  • Frans Yuwono

    Frans Yuwono

    Asia Commerce Network

    Jakarta Mentor

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