After working with over 4,600 startups, Zendesk has learned quite a bit about what good, great and crappy Customer Experience looks like in the startup world. In this workshop, Zendesk Startup Expert, Katy Lind, will share the insights she's learned on what it takes to build a create Customer Experience function in your startup.
Come for the CX insights from Zendesk expert Katy Lind and leave with an understanding of what High Performing Startups do (in CX) in their first two years and a timeline of what tools you need and when to add them.
Who: Founders, CEOs, Company Leaders and CX enthusiasts
Where: The Interwebs aka Zoom
When: March 17, 6:00-7:15 PM CDT
What Else: Join our Slack Channel for updates and Q&A
What is Startup Grind: We're a global startup community designed to educate, inspire, and connect entrepreneurs.
Our monthly fireside chat provides ample opportunities to connect with amazing startups and the people behind them, tap into a strong support network, form meaningful connections, and gain inspiration for the startup journey ahead.
Zendesk
Startups Partnerships Manager
Katy Lind is a Startups Partnerships Manager on the Zendesk for Startups team. She has seven years of startup experience in addition to four years of Fortune 500 consulting. One of Katy's most outstanding achievements was building Superlove, a $1M eCommerce business, and knows first-hand the customer experience challenges growing D2C brand experiences. Katy worked at Michigan's first Unicorn D…
Katy Lind is a Startups Partnerships Manager on the Zendesk for Startups team. She has seven years of startup experience in addition to four years of Fortune 500 consulting. One of Katy's most outstanding achievements was building Superlove, a $1M eCommerce business, and knows first-hand the customer experience challenges growing D2C brand experiences. Katy worked at Michigan's first Unicorn Duo Security, helping them scale people and manager development. Most recently, Katy served as the Associate Director of the Desai Accelerator at the University of Michigan, where she helped early-stage tech-enabled businesses reach their first $1M in funding or revenue. Based in Ann Arbor, Michigan, she loves highlighting the great things happening in the Midwest.
