An empathy map is a collaborative tool startup can use to gain a deeper insight into their customers. Much like a user persona, an empathy map can represent a group of users, such as a customer segment. Once you know your customers well, you can be their favourite business and you can turn them into loyal customers easily.
Saturday, October 12, 2019
1:30 PM – 6:00 PM UTC
| 1:30 PM | Empathy Map session |
| 5:15 PM | Speed Network |
